Title:
THE IMPACT OF PSA SERBILIS", AN EVALUATION

Authors:
Katherine Ann F. Tolentino, Philippines

Abstract:
The National Statistics Office (NSO) of the Philippines or now known as the Philippine Statistics Authority (PSA) is arguably the most relevant government agency in the lives of all Filipinos. As the principal implementer of the Civil Registry Law, every Filipino who needs to interact with the government and the private sector for purposes of school enrollment, employment, travel, and receiving government assistance has to deal with the NSO to obtain copies of certificates of birth, marriage, and death. Through its Census Serbilis Centers, the NSO services over 12.2 million applications for civil registry documents nationwide annually, with its office in the National Capital Region (Metro Manila) accounting for 25% of all applications. That the NSO manages to efficiently service its clientele is demonstrated in its consistently high customer satisfaction rating and its awards for innovative use of information technology in serving the public, (Mendoza, Valte, & Ching, 2018).