Title:
EXPLORING COMMUNICATION DYNAMICS AT AN ENGINEERING WORKPLACE: AN INTERVIEW-BASED STUDY

Authors:
Belano, Lea Mae A., Candor, John Lester D., Domingo, Froilan D., Geguilasao, Lance Q. and Sunga, Marilyn C., Philippines

Abstract:
Lack of communication is a universal phenomenon. Organizations, companies, corporations, and firms often require good communication practices to thrive in an environment where social interactions flourish and strong employee ties are maintained. However, various communication barriers bring hurdles in every communication process, and organizational communication is not an exception. Therefore, the main concern of this study is to evaluate the most recognized communication strategies practiced by the selected Engineering firm, Henro Construction and Development Corporation, in the City of San Jose Del Monte, Bulacan, and to determine how the three selected personnel handle the challenges that occur within their workplace; including the cultural aspects of the employees and the clients they interact with. All of the data acquired from the participants were gathered with permission. The researchers used a qualitative research design and collected the data by conducting a structured data collection technique with ten open-ended questionnaires in the form of a face-to-face interview. Based on the results obtained, it is confirmed that an organization, indeed, considers communication as the heart of every organizational success. The presence of cultural differences and the importance of company training for the employees were identified. For this reason, the integration of cultures into one brought the members of the organization closer, and the implementation of training led to more effective and successful transmission of ideas.