Title:
EXPLORING COMMUNICATION DYNAMICS AT AN INTERNATIONAL CONSTRUCTION COMPANY: AN INTERVIEW-BASED STUDY

Authors:
Carl Angelo G. Alarde, William Paulo DV. Dafun, Zheanne Rose DV. Llabore, John Ryan F. Lumibao and Marielle B. Venancio, Philippines

Abstract:
This qualitative study investigates the communication culture within this corporation through interviews to elucidate its communication style, challenges, and mitigation strategies. Participants emphasized the importance of verbal communication for relationship-building and feedback solicitation, alongside acknowledging the impact of cultural diversity on communication dynamics. The study observes the utilization of various communication channels, including faceto-face interactions, emails, and virtual meetings, with differing levels of effectiveness. Challenges identified encompass hierarchical dynamics, hindering open communication across different levels of authority, and cultural misunderstandings from diverse backgrounds, leading to occasional communication breakdowns. Understanding these complexities provides insights for addressing communication challenges within organizations. The implications of this research extend to the development of frameworks for fostering inclusive and productive communication cultures, facilitating interactions and enhanced collaboration within the company and similar `organizations. This research underscores the importance of proactive communication strategies tailored to the specific needs and contexts of this engineering corporation. By implementing targeted interventions, such as cultural sensitivity training and establishing clear communication protocols, organizations foster a culture of open dialogue and mutual respect. Additionally, leveraging technology to enhance communication effectiveness, such as through the implementation of collaboration platforms and virtual communication tools, can facilitate seamless interactions across diverse teams and geographical locations. Ultimately, the findings of this study contribute to the broader discourse on organizational communication, offering practical insights for navigating the complexities of communication within diverse workplace environments. Through continuous evaluation and adaptation of communication practices, organizations can cultivate an inclusive and resilient communication culture, driving innovation, productivity, and long-term success.