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Title: IMPACT OF COVID 19 PANDEMIC ON THE PERFORMANCE OF MEDICAL AID
SOCIETIES IN ZIMBABWE |
Authors: Tanaka T. T Mutero, Blessed Mveku, Peter Bhibhi, Munyaradzi Chagwesha and Mike Mudzamba, Zimbabwe |
Abstract: This research study was inspirational to know and understand the impact of COCOVID-19andemic
on the performance of Medical Aid Societies in Zimbabwe. The objectives of the study were to
determine the impact of COVID-19 on membership uptake, examine the impact of COVID-19 on
the profitability of medical aid and assess the impact of COVID-19 on claims management. A
literature review provided the foundation and knowledge, understanding and scholarly debates of
the impact of COVID-19 medical aid societies. The study adopted the quantitative research
methodology and constructed a questionnaire and conducted interviews distributing them to 80
correspondents. Data collected was analysed using IBM SPSS statistics version 20 and the findings
of the data were represented on tables. The hypothesis of the study H0 was accepted as COVID19
had an impact on the membership uptake, profitability, and claims of medical AID Schemes in
Zimbabwe. The sample size used was 80. Recommendations on how to manage medical aid
societies’ performance in a crisis is according to the findings of the study are proposed. The
recommendations include engaged membership, blockchain technology, and hybrid billing model.
The study proposed that future researchers can compare the use of telehealth services in other
countries during pandemics of this nature and its role in Zimbabwean Medical Aid societies for
the sustenance of their performance. |
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