Title:
URBAN COMMUNITY HEALTH SERVICE AND PEOPLE’S SATISFACTION: A STUDY IN SYLHET METROPOLITAN AREA (BAGBARI AND SHEIKHGHAT AREA)

Authors:
Fatema Khatun ,Bangladesh

Abstract:
Health is a basic requirement to improve the quality of life. A national economic and social development depends on the state of health. Primary healthcare in Bangladesh is supposed to be a public responsibility, and until recently the government has tried to provide basic services directly through its own bureaucracy. However, the public sector faces acute problems in meeting the growing needs of urban population, especially the poor. In recent years, new institutions such as partnerships with not-forprofit private organizations are sought to improve the access and quality of primary health care. This study tries to explore the public satisfaction in urban community health in Bangladesh. City Corporation is one of the tier among two tiers of rural urban local government is such a platform in urban area where poor people can directly get benefit from Urban Community Centre. Clinics under Urban Primary Health Care Project (UPHCP) provide an ESP (Essential Services Packages) service in the Sylhet City Corporation areas to the population. This is an exploratory study where Survey method has been used for collecting data and information from Bagbari and Sheikhghat areas which are located at the Sylhet City Corporation area. This Study identified the problems of Urban Community Health in ensuring health services at urban level. For ensuring better services by Urban Community Health, the Doctors and Staffs should be service oriented. The Government should take necessary actions by providing modern equipments and arranging training for the doctors and staffs.