Title:
AN INVESTIGATION INTO MONITORING AND EVALUATION SYSTEMS FOR HOUSING SERVICE DELIVERY: A CASE STUDY OF THE MIDLANDS PROVINCE OF ZIMBABWE

Authors:
Dr. Nyemudzai Mlambo, Zimbabwe

Abstract:
Developing and developed countries face challenges in providing affordable and adequate housing to residents. Rural-urban migration has resulted in the demand of urban housing hence a demand in urban accommodation in cities. The paper evaluates the best practices in monitoring and evaluation systems in developed and developing countries focusing on the Midlands Province of Zimbabwe. The paper employs a case study method and mixed method research method. This study recommends that both developed and developing countries should work together in order to address the housing problems in their cities. The researcher discusses international experiences in the monitoring and evaluation of housing service delivery. The paper revealed that monitoring and evaluation for housing service delivery is different in developed countries, namely the United Kingdom (UK), Switzerland and the United States of America (USA) and developing countries, especially Sub-Saharan African countries. The paper will also shed light on the problems faced by countries in the monitoring and evaluation for housing service delivery and achievement of United Nations Sustainable Development Goals. This systematic investigation recommends a new housing model based on the premise that each sphere of government has specific managerial responsibilities to fulfil.