Title:
COLLEGE SATISFACTION: A CASE STUDY OF ACCRA TECHNICAL UNIVERSITY

Authors:
Evelyn E. Bentil (PhD) and Edwin Mends-Brew, Ghana

Abstract:
The level of student satisfaction with different educational services provided by universities/colleges directly impacts the overall score of college satisfaction attained by the students. In line with this, a cross-sectional study was conducted among Accra Technical University students. Data was collected using a self-administered, structured questionnaire consisting of 17 questions on three subscales of factors that contribute to student satisfaction with the university’s systems/facilities. These are Learning Facilities (LF), Administrative Procedures (AP) and Other Facilities (OF). The factors were inferentially explored leading to the confirmation of the research hypotheses that; there were strong positive correlations between overall score, LF, AP and OF, though with varying degrees of strength. However, the most influential factor among all three variables is the provision of adequate learning facilities (LF). Additionally, studentfriendly administrative procedures were also rated extremely important and a very strong determinant of student satisfaction levels.